Process
Once you’ve decided on the perfect gown, completed the checkout process and paid for your order you’ll receive an email confirmation with an overview of your purchase. Hang tight, within a few days either Abbey or Lisa will be in contact to discuss and confirm the final details of your order and answer any queries you may have.
It generally takes between 2-4 months for your gown to be made and quality checked. We like to have your gown ready for pick up or delivery at least one month prior to your wedding date in case alterations are required.
Sizing
Within days of placing your order either Abbey or Lisa will email to discuss measurements & size preference. Your gown will be made to order.
Your measurements act as a guide and the gown will be made to the closest dress size that each part of your body fits, so your bust, waist and hips may place you in different size categories, which is very normal, everyone’s sizing is different. The length of the gown is rounded up to the nearest 5cm increment, eg: 152cm will be 155cm in length.
Simply choose the dress size in the dropdown menu that you generally fit and we will be in touch to request your size/measurements once you place your order.
Delivery
International and domestic orders are sent via New Zealand Post and take between 5-15 days to arrive once your order has been completed. All parcels will have a tracking number which will be provided to the customer once your order has been posted.
The delivery times provided by this Website are estimates only however, all orders require a minimum of 5 months to manufacture and deliver. We prefer our brides receive their gown at least 1 month prior to their wedding date.
There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. Please check with your country’s customs office to determine what additional cost will be added prior to purchase.
